Welcome to the official Rules and Terms page for The Pokies 114. This document sets out the rules that govern your use of our gaming platform. We have tested our processes extensively and this page reflects our current policies, practical outcomes from our tests, and clear instructions so you know what to expect when registering, depositing, playing and withdrawing. Please read the full page carefully — these rules are legally binding once you open an account with us.
The Pokies 114 operates under company registration number 3-102-841524 and was established in 2021. Our operations are based in Costa Rica with management and technology teams that provide a modern, secure, and competitive gaming environment. Our activities follow relevant regulatory frameworks and are conducted under the oversight of recognised authorities. We work continuously to improve our services, and our results show consistent attention to fairness, security and customer service.
These Terms of Use apply to anyone who accesses or uses The Pokies 114 website or services via desktop, mobile or other internet-enabled devices. By registering an account or using our platform, you accept and agree to be bound by these terms. If you do not agree with any part of these rules, you should stop using the platform immediately.
We reserve the right to change these rules at any time for reasons including legal compliance, fraud prevention, technical updates or customer service improvement. When changes are made, they will be published on this page. We recommend that you review the Rules periodically. In our experience, updates are rare but important — our testing has shown that most users are notified in advance when substantive changes occur.
Participation in games on The Pokies 114 is permitted only if you meet the following conditions:
We may request proof of identity and age at any time. Our verification processes are thorough — in our tests we found that identity checks are usually resolved within 48–72 hours when full documentation is provided.
To open an account you must provide accurate personal information, including your name, date of birth, contact details and payment information. You are responsible for keeping your registration details up to date.
Our experience shows that accounts with complete and consistent information are verified faster, enabling quicker access to deposits and withdrawals.
We do not tolerate collusion, the use of automated devices (bots), or any activity that manipulates gameplay or outcomes. Prohibited behaviours include:
If evidence of prohibited conduct is found, we reserve the right to void winnings, suspend or close accounts, and pursue legal action where appropriate. From our testing of fraud controls, we maintain robust systems that detect unusual patterns quickly, which helps protect honest players and integrity of games.
Bonuses and promotions are offered at our discretion. Each promotion has its own terms and restrictions which are posted with the offer. General rules that apply to all bonuses include:
Our results show that players who follow the stated bonus terms do not experience issues; the majority of disputes arise from players attempting to exploit system loopholes or use prohibited strategies while a bonus is active.
Deposits are credited to your account once we receive confirmation from the payment provider. Available payment methods, limits and processing times are shown in your account’s payment section. Important deposit rules:
During our testing of deposit flows, we found that most electronic transfers are credited instantly, while some banking methods can take longer depending on intermediaries and country-specific systems.
We aim to process withdrawal requests as quickly as possible. The overall time to receive funds depends on the payment method and your financial institution. Key withdrawal rules:
Our tests show that withdrawals after full verification typically clear within 1–5 business days for digital wallets and up to 7–10 business days for bank transfers depending on the banking network.
We take security and privacy seriously. We use industry-standard security measures to protect your personal data and financial information. Key points:
In our audits, we maintain strong encryption and access controls. If you suspect unauthorised access to your account, contact support immediately so we can investigate and secure the account.
We work with certified game providers and use random number generation systems that our partners regularly audit. Occasionally, technical issues or game malfunctions can occur. If a malfunction affects play or outcomes, the following applies:
From our monitoring, game malfunctions are rare and typically resolved quickly. We keep detailed logs to ensure transparent resolution.
We are not a financial institution and do not offer interest-bearing accounts or currency conversion services beyond the conversions necessary to support gameplay. Your financial institution may apply fees when you deposit or withdraw. We do not charge fees for withdrawals in most cases but reserve the right to apply fees under special circumstances or where required by law.
To comply with anti-money laundering laws and best practices, we may perform checks on player accounts, including requesting identification documents, proof of address, or source-of-funds evidence. Failure to provide requested documents may result in delayed withdrawals or account suspension.
In our experience, providing complete documentation at the time of request accelerates processing and minimises delays. We hold funds while conducting required checks and will release them once verification is complete or as determined by our compliance team.
If you breach these terms or we reasonably suspect a breach, we reserve the right to:
We investigate suspected breaches thoroughly. Our internal testing and case reviews prioritise accuracy and fairness before any final decisions are made.
We are committed to promoting responsible gambling. You can request self-exclusion, deposit limits or session reminders by contacting our support team. Indicators that you may need help include increased deposit frequency, chasing losses, or spending beyond your means.
Our testing shows that the majority of players use limits proactively when provided clear, accessible controls. We recommend all players set sensible limits from the outset.
If you have a dispute regarding your account, a game outcome, a transaction or any other issue, please contact our support team with full details. We investigate disputes based on system logs, transaction records and relevant policies. If the dispute is not resolved to your satisfaction internally, we will explain further escalation options and any available external dispute resolution bodies that may apply in your jurisdiction.
By using the platform you accept that gambling involves risk and you may lose money. We make reasonable efforts to provide accurate services, but we do not guarantee uninterrupted, error-free service. Our liability is limited to the fullest extent permitted by applicable law.
For account, deposit, withdrawal, verification or security queries, contact our customer support via the support channels provided on the platform. When contacting support, include your account details and a clear description of the issue so we can assist efficiently. Our support team routinely responds to verification queries within 48–72 hours when all documentation is provided.
| Registration | One verified account in your real name. Accurate personal details required. |
| Age | Must meet legal gambling age in your country of residence. |
| Deposits | Use payment methods in your name; limits and processing times vary. |
| Withdrawals | Subject to verification. 1x playthrough for PayID; 3x for cards (unless stated otherwise). |
| Bonuses | Subject to specific wagering and game restrictions. Abuse leads to forfeiture. |
| Prohibited conduct | No bots, collusion, duplicate accounts or fraudulent activity. |
| Security | We use industry-standard encryption and verification procedures. |
These rules reflect our commitment to a fair, secure and transparent gaming environment. We have tested key processes across registration, deposits, gameplay and withdrawals and continually refine procedures to protect customers and the integrity of our platform. If you have any questions about these rules, please reach out to support with your account details and a clear description of your question.
By continuing to use The Pokies 114 you confirm you understand and accept these Rules and Terms of Use. Thank you for choosing our platform and for playing responsibly.
These Rules were last updated on the date published on the platform. Check this page regularly for changes. If you disagree with any revision, you must stop using our services immediately.
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